Logistics Department, Vaal University of Technology, South Africa Correspondence to: Chengedzai Mafini Postal address: Private Bag X021, Vanderbijlpark 1900, South Africa Dates: Received: 28 Jan. SA Journal of Industrial Psychology/SA Tydskrif vir Bedryfsielkunde, 39(1), Art. The mean score ranking technique was used to compare the impact of the individual employee satisfaction factors on organisational performance.2013 Accepted: 11 June 2013 Published: 12 July 2013 How to cite this article: Mafini, C., & Pooe, D. Main findings: Positive correlations were observed between organisational performance and all five employee satisfaction factors, namely working conditions, ability utilisation, creativity, teamwork and autonomy.
This study is intended to occupy this gap; therefore, the purpose of this study is to analyse the underlying relationship between employee satisfaction and organisational performance in the context of a South African government department. Antecedents and consequences of employee absenteeism: A longitudinal perspective on the role of job satisfaction and burnout. Organisational citizenship behaviors and service quality as external effectiveness of contact employees.
Employee satisfaction Throughout the history of organisational and behavioural research, the subject of employee satisfaction has always attracted widespread empirical examination, leading to a number of interesting definitions. European Journal of Work and Organizational Psychology, 19(1), 102–124.
Practical and/or managerial implications: Strategic interventions involving positive adjustments on the five employee satisfaction dimensions examined in this study may be initiated and applied to improve overall organisational performance in public organisations.
Public organisations in South Africa face immense pressure to excel in their performance, notwithstanding the highly unstable and competitive environment in which they operate.
The relationship between employee satisfaction and organisational performance: Evidence from a South African government department. Pearson’s correlation test as well as a regression analysis were employed to test the existence of a relationship between employee satisfaction and organisational performance.
• Abstract • Introduction • Review of related literature • Employee satisfaction • Organisational performance • Research design and methodology • Research design • Research method • Participants and sampling • Data collection procedure and measuring instruments • Validity and reliability of the measuring instrument • Data analysis • Correlation analysis: Employee satisfaction and organisational performance • Regression analysis: Employee satisfaction and organisational performance • Mean score ranking of factors • Discussion • Summary of findings • Managerial implications • Limitations and suggestions for further research • Conclusion • Acknowledgements • Competing interest • Author contributions • References Research design: A three-section survey questionnaire was used to collect data from a conveniently recruited sample of 272 members of a South African government department.
As per the objective of the study, three hypotheses were proposed based on a comprehensive literature review on workplace design features of the hospitality industry. https://doi.org/10.1108/IJCHM-04-2017-0230 Download as .
The proposed relationships were examined by using structural equation modeling approach with AMOS 18 as prescribed by Hair Significant evidence was found in favor of proposed hypotheses.
Hornbaek, 2006; Minnaar, 2006; Molefe, Roodt, & Schurink, 2011; Van der Waldt, 2004).
Questions relating to the performance of public organisations are based on the expectation that Government should supply public goods and services more effectively and efficiently (Carrim, 2009; Mulder & Collins, 2007; Putu, Mimba, Van-Heden & Tillema, 2007).