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You use a rational approach to determine what the problem is.The questions you might ask include: For example, the apprentice you supervise comes to you saying that the electric warming oven is not working properly.It may seem obvious what you have to do to address the problem.
You may think you know, but you need to check it out.
Sometimes, it is easy to focus on symptoms, not causes.
Choose one “Lego Master” from each team – only this person can look at the team’s structure.
The Lego Masters must describe their original structures to their teams without touching the ones under construction.
Before you call a repair technician, you may want to ask a few questions.
You may want to find out what the apprentice means by “not working properly.” Does he or she know how to operate the equipment? You may be able to avoid an expensive service call.You will have to work much harder to get a satisfactory solution.Once you have made a decision, it must be implemented. You may have to plan for a short-term closure while the necessary changes are being made.If an organisation employs people who are adept at solving problems at all levels, it reduces the need for complex chains of command or lessens demand on managers' time.In short, it will help save time and therefore money.Sometimes really silly ideas can contain the germ of a superb solution.Too often, people move too quickly into making a choice without really considering all of the options.This is where the creative side of problem solving really comes in.Brainstorming with a group can be an excellent tool for identifying potential alternatives. Write down these ideas, even if they seem somewhat zany or offbeat on first impression.You may have to deal with problems such as: However, the basic problem-solving process remains the same even if the problems identified differ.In fact, the more complex the problem is, the more important it is to be methodical in your problem-solving approach.