5y Problem Solving

5y Problem Solving-48
' - so you don't sound abrupt but can still master the art of this problem solving technique. OK lets start from scratch: A cause is WHY something happens. 5 Why’s is a practical problem solving, questioning technique used to identify cause and effect relationships. FREE Bonus Section: Here I give you give you some really cool ways of asking 'Why?

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For example, some issues will only need to have the ‘why’ question asked two or three times before reaching a satisfactory solution, while other problems will require that you go six, seven, or even eight layers deep.

This technique is often used in conjunction with the Drill Down Technique as part of a Root Cause Analysis.

It stimulates the identification of deeper potential causes. You and its taking ‘X’ time to work around and its taking ‘X’ amount of resource and this is why…” At this point, the Business Analyst should be thinking, you haven’t actually told me why you’re having this huge problem! So our job is to finish this sentence from “and this is why…” That’s where these techniques come in and why they are possibly the most important tools in the toolbox. And thereby find the right solution for the right causes to the right problem. You can print it off and read it before a meeting to give you a bit of ‘Dutch courage’. I soon determined that the root cause was due to the information, which was available in the system.

It helps you Drill down further when used together with 5 Why’s. 5 Why’s can be used any time by anyone, it’s simply how you structure your questions and we ALL ask questions at some point. To date, I’ve used the 5 why’s technique in at least 90% of the projects I’ve worked on. Because you can only get a full understanding of anything by asking why. The Japanese firm Toyota invented the technique and there are now hundreds of web pages describing the background to these techniques in great detail. When I was working on a project that was to improve a procurement management system. Yes - Give me better questioning techniques for FREE But anyway: As you can see as I dug further into the details, it became clearer and clearer where I needed to focus my investigation. Was not available on-screen at the right time of processing. A quick email to the IT department for them to configure the users screens and show the already-available info on the right screen at the right time – SIMPLES! A reduction of processing time of approximately 70% for over 95% of credit notes.

Unlike many other business methodologies, the five whys is a very loose methodology that relies on the experience and knowledge of the people involved in order to reach a satisfactory conclusion.

Basically, using the 5 Why Analysis simply demands that you continue to ask ‘why?In this case, we only went through three levels of ‘whys’, and we were able to get down to the heart of the matter.It won’t always be that easy, but following the whys is usually going to lead to a solution at one point or another.It's used by improvement individuals OR teams to brainstorm and logically organise potential causes. So armed with my new information, I drew up a cause and effect diagram, organised a quick observation of the process and continued my quest.It helps you summarise potential high level causes. That’s why in the FREE bonus section I give you some pretty cool ways of getting the same information by using different Why strategies So if you don’t want to come across abrupt but still want to be hugely effective in your Q&A techniques then download the bonus section here. You might know that one of the key categories in cause and effect Fishbone Diagram is ‘Information’ (or lack of it).To better explain this concept and how it can work in practical application, let’s walk through a basic example that could be relevant to a number of businesses.For this purpose, let’s assume that the problem at hand is that one specific product within a large product line is not selling well at market.Solving problems on a superficial level can be a major mistake in business.You might think you are doing the right thing by solving a problem as soon as it pops up, but you may only be taking care of the top-level of a problem that runs much deeper.know HOW to use a Cause and Effect, Fishbone template to get the best out of your problem solving skills? Tanmay Vora offers inspiring uses for the 5 why's technique: Five-Why Technique for Problem Solving and Decision Making A Fishbone diagram is a visual problem solving technique used to identify cause and effect relationships. There has been some criticism over this technique in that it only really touches the surface of root cause analysis. It allows you to get to the root cause of a problem quickly efficiently.


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